Loved by South Africans
Everything you need to know
How long does delivery take?
Orders are typically delivered within 7 to 12 business days, depending on your location and product availability. Once your order has been dispatched, you'll receive a tracking number so you can follow your delivery every step of the way. Please note that delivery times may occasionally vary due to public holidays, courier delays, or circumstances beyond our control. Unique Boutique Living shall not be held liable for delays caused by courier services, force majeure events, incorrect delivery information supplied by the customer, or circumstances beyond our reasonable control.
Do you deliver throughout South Africa?
Yes, we proudly deliver throughout South Africa using Aramex and other trusted door-to-door courier partners. Complimentary delivery on all orders R1,000.00 or more. A flat shipping fee of R99.00 applies to orders under R1,000.00.
How can I track my order?
From the moment your order is placed to the day it arrives at your door, we're committed to keeping you informed every step of the way. Once your order has been carefully prepared and handed over to our trusted courier partner, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time. You can use this tracking number to follow your parcel's journey from dispatch through to delivery. If you have not received your tracking details within the expected processing timeframe, or if you have any questions about your order, please contact our Customer Care team at hello@uniqueboutiqueliving.co.za.
What payment methods do you accept?
Your security and convenience are important to us. We offer a safe and seamless checkout experience through Shopify Payments, securely processed by Yoco, one of South Africa's trusted payment providers. We currently accept: Visa, Mastercard, Apple Pay, and Google Pay. All transactions are encrypted using industry-standard security technology, ensuring your personal and payment information remains protected throughout the checkout process.
What is the return policy?
At Unique Boutique Living, we carefully curate every piece to ensure it arrives beautifully and meets our quality standards. If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing our Customer Care team together with photographs of the item and packaging. Where appropriate, we will arrange a replacement or refund in accordance with the Consumer Protection Act of South Africa. We cannot accept returns on: used products, products damaged through misuse or improper installation, or clearance/sale items (unless defective). Approved refunds will be processed to the original payment method once the returned item has been inspected.
Are the lights suitable for loadshedding?
Many of our rechargeable lighting collections are designed to continue illuminating your home during loadshedding. Product pages will clearly indicate rechargeable and cordless features.
How do I contact Unique Boutique Living?
We're here to make your experience as seamless as possible. Whether you have a question about a product, need assistance with an order, or simply want styling advice, we'd love to hear from you.
Email us at hello.uniqueboutiqueliving@gmail.com
We aim to respond to all enquiries within one business day. Stay inspired and connect with us on Instagram: @unique_boutique_living and Facebook: Unique Boutique Living.